Locksmithing
You are in front of a door.Someone is waiting outside.Marianna picks up.
She asks for the address before anything else, notes what is jammed and flags the urgency. She gives neither a price nor a time of arrival.
On the call
What she is told, and what she does with it.
“Je suis sortie mettre les poubelles ce dimanche matin, la porte a claqué derrière moi et j'appelle du téléphone de ma voisine.”
“Ma clé s'est cassée dans la serrure ce soir, la porte ne ferme plus et je ne veux pas passer la nuit comme ça.”
“Je gère un immeuble et un locataire a perdu son trousseau, il faut sans doute refaire le cylindre de l'entrée.”
These sentences are in French, and they stay that way: Marianna's job description is written in French, which is the language in which she receives her instructions. On the phone, she answers in the caller's own language.
The calls she recognises
Every call has its family.
A family says what must be asked before recording. With no address, a job does not go out: it is our server that refuses it, not only her voice.
- Ouverture de porte
- Remplacement de cylindre ou de serrure
- Devis, sécurité ou mise en passe
- Suivi d'une commande ou d'un dossier
- Facture ou paiement
- Régie, gérance ou commerce
- Démarchage ou publicité
What she never says
The same refusals, in every trade.
- No price, not even a rough one. The quote stays yours.
- No date, no lead time for the job. It is your team that commits.
- Nothing invented: no guarantee, no state of progress, no colleague's name.
The next call, leave it to Marianna.
You keep your number. She picks up in your name, and you receive the record.