Réponds! bespoke
An agent cut to fit your business.
Answering the phone is the visible part. Behind it, a Réponds! agent can handle your emails, keep your diary, follow your files and take the load off your back office. Tell us about your day to day: the team designs, builds and runs the agent you need.
What an agent can be built to do
The telephone, and far beyond it.
These capabilities are built case by case, and quoted for. None of them is included in the Arthur contracts.
Reception and calls
- A switchboard running your own scenarios: requests triaged, in-house answers, transfer to the right person
- Appointment booking wired into your diary (Google, Outlook or your own trade software)
- Automatic reminders and confirmations to your customers, by phone or text message
- Several calls at the same time: the capacity is that of our platform
Back office
- Incoming emails read, sorted and pre-answered; the team sees only what matters
- Customer records created and updated in your own tool after every exchange
- Web enquiries and forms qualified, routed, followed up
- Automatic summaries: on Monday morning, the week's recap is already written
Customer support
- Answers grounded in YOUR documents: manuals, conditions, in-house procedures
- Order and file tracking: 'where has my request got to?' handled without tying anyone up
- Intelligent escalation: the human takes over with the whole context already summarised
- French first; other languages according to your clientele
A few concrete examples
Every trade has its drudgery. Here is what we do with it.
Accounting firm
The agent answers the recurring client questions (deadlines, documents to supply), takes the appointments and prepares a summary of the file before each meeting.
Property management
Technical emergencies are triaged and passed to the tradesman on call, viewing requests are taken and confirmed, and it all goes into the agency's log.
Garage and workshop
Inspection and service reminders sent automatically, workshop appointments taken over the phone, customers told when the vehicle is ready.
Practice and healthcare
Appointment requests taken and passed to the front desk, reminders that cut down missed appointments, emergencies directed to 144 without delay.
Trades and e-commerce
Quote requests qualified with the right questions, order tracking over the phone, gentle follow-ups on quotes left unanswered.
Your own idea
A repetitive task on the phone, by email or between two tools? If it follows rules, an agent can probably hold it. Come and describe it, and we will tell you honestly what is feasible.
How we work
A small project first, big habits after.
We listen
A call or a coffee: you tell us about your day to day, we work out together what an agent can take on, and what has to stay human.
We build fast
A first demonstration agent within ten to twenty days depending on our workload at the time, tested with you on your real cases. We adjust until it is right.
We run it and improve it
The agent runs, you follow everything in your dashboard, and the team refines it continuously. Hosted in Switzerland, LPD compliant.
Bespoke work does not follow the three-contract table: it comes with a setup price, quoted after our first conversation, then a monthly all-inclusive contract with no minimum term. The offer is put in writing before you commit, and nothing is added to it afterwards.
An idea in mind
Not sure your idea can be built?
Write to us at info@reponds.ch and describe it. We give you a straight answer, including when the answer is no.
Tell us about your working day.
We tell you what an agent can take off your hands, and then we build it.
No card details, no commitment.
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