Architecture practices
You are in a site meeting.A client calls about their project.Marianna picks up.
She notes the project in two sentences, who is calling and how to call them back. She cannot see your files and makes up no progress update.
On the call
What she is told, and what she does with it.
“Bonjour, c'est le maître d'ouvrage de la villa de Pully, je voulais savoir où en est le dossier de mise à l'enquête.”
“Nous voulons agrandir notre maison et nous cherchons un architecte, est-ce qu'on peut venir vous voir ?”
“Je suis représentant pour une marque de fenêtres, j'aimerais présenter notre gamme au bureau.”
These sentences are in French, and they stay that way: Marianna's job description is written in French, which is the language in which she receives her instructions. On the phone, she answers in the caller's own language.
The calls she recognises
Every call has its family.
A family says what must be asked before recording. With no address, a job does not go out: it is our server that refuses it, not only her voice.
- Un nouveau projet
- Suivi d'un projet ou d'un chantier
- Entreprise, bureau d'ingénieurs ou administration
- Demande d'information
- Facture d'honoraires
- Démarchage ou publicité
What she never says
The same refusals, in every trade.
- No price, not even a rough one. The quote stays yours.
- No date, no lead time for the job. It is your team that commits.
- Nothing invented: no guarantee, no state of progress, no colleague's name.
The next call, leave it to Marianna.
You keep your number. She picks up in your name, and you receive the record.