Another trade
You are at your work.The phone rings.Marianna picks up.
She answers in your name, notes the request and the number, and passes it all on to you in writing. You correct her job description, and she applies it from the next call.
On the call
What she is told, and what she does with it.
“Bonjour, je ne connais pas encore votre entreprise, j'aimerais savoir si vous pouvez m'aider pour ce que j'ai à faire.”
“On est dimanche soir, je sais que c'est fermé, mais j'aimerais que quelqu'un me rappelle demain à propos de ma demande.”
“J'ai envoyé une demande la semaine dernière et je n'ai pas eu de nouvelles, je voulais savoir où ça en est.”
These sentences are in French, and they stay that way: Marianna's job description is written in French, which is the language in which she receives her instructions. On the phone, she answers in the caller's own language.
The calls she recognises
Every call has its family.
A family says what must be asked before recording. With no address, a job does not go out: it is our server that refuses it, not only her voice.
- Demande d'information
- Demande de devis
- Suivi d'un dossier en cours
- Facture ou paiement
- Entreprise, régie ou administration
- Démarchage ou publicité
What she never says
The same refusals, in every trade.
- No price, not even a rough one. The quote stays yours.
- No date, no lead time for the job. It is your team that commits.
- Nothing invented: no guarantee, no state of progress, no colleague's name.
The next call, leave it to Marianna.
You keep your number. She picks up in your name, and you receive the record.