Electrical work
You are inside a fuse board.A fault cuts the power to a floor.Marianna picks up.
She notes the address, what has stopped working and the call-back number. She promises neither an immediate call-out nor a rate.
On the call
What she is told, and what she does with it.
“Il y a eu un orage tout à l'heure et depuis, plus une seule lumière dans la maison, le tableau a l'air d'avoir tout coupé.”
“Il y a une odeur de brûlé près d'une prise dans le salon et j'ai vu une étincelle quand j'ai branché la bouilloire.”
“On vient de recevoir une voiture électrique et j'aimerais faire poser une borne dans le garage, est-ce que vous faites ça ?”
These sentences are in French, and they stay that way: Marianna's job description is written in French, which is the language in which she receives her instructions. On the phone, she answers in the caller's own language.
The calls she recognises
Every call has its family.
A family says what must be asked before recording. With no address, a job does not go out: it is our server that refuses it, not only her voice.
- Dépannage électrique
- Contrôle périodique ou mise en conformité
- Devis, installation ou rénovation
- Suivi de chantier ou de commande
- Facture ou paiement
- Régie, entreprise générale ou architecte
- Démarchage ou publicité
What she never says
The same refusals, in every trade.
- No price, not even a rough one. The quote stays yours.
- No date, no lead time for the job. It is your team that commits.
- Nothing invented: no guarantee, no state of progress, no colleague's name.
The next call, leave it to Marianna.
You keep your number. She picks up in your name, and you receive the record.