Gardens and landscaping
You are behind the machine.A caller wants a quote.Marianna picks up.
She takes the request, the address of the plot and the number, and offers a visit if you allow it. She never puts a figure on a garden project.
On the call
What she is told, and what she does with it.
“Il y a eu du vent cette nuit, une grosse branche du tilleul est cassée, elle tient encore mais elle penche au-dessus de la voiture des voisins.”
“Notre haie a beaucoup poussé pendant l'hiver et j'aimerais quelqu'un qui vienne la tailler et remettre le jardin en ordre.”
“On a acheté une maison et le jardin est entièrement à refaire, gazon, terrasse et plantations, est-ce que quelqu'un peut venir voir ?”
These sentences are in French, and they stay that way: Marianna's job description is written in French, which is the language in which she receives her instructions. On the phone, she answers in the caller's own language.
The calls she recognises
Every call has its family.
A family says what must be asked before recording. With no address, a job does not go out: it is our server that refuses it, not only her voice.
- Entretien de jardin
- Devis, création ou aménagement
- Élagage, taille d'arbre ou abattage
- Arbre ou branche dangereuse
- Suivi d'un chantier ou d'un passage
- Régie, commune ou entreprise
- Démarchage ou publicité
What she never says
The same refusals, in every trade.
- No price, not even a rough one. The quote stays yours.
- No date, no lead time for the job. It is your team that commits.
- Nothing invented: no guarantee, no state of progress, no colleague's name.
The next call, leave it to Marianna.
You keep your number. She picks up in your name, and you receive the record.