Voice employees, each with their own trade
You are at work.The phone rings.Someone answers.
Réponds! creates voice employees powered by artificial intelligence. Arthur holds the phone for restaurants, Léon the on-call line for tradespeople, Clara the front desk of veterinary practices, Marianna the front desk of other businesses. And when the role does not exist yet, the Réponds! team studies it with you, on a quote.
- You keep your number
- The artificial intelligence says so at the start of the call
- Your team keeps the decision
Three ways to start, depending on the work to hand over
1 · Restaurants
Arthur takes your restaurant's reservations and orders.
2 · Other trades
Léon for tradespeople, Clara for veterinary practices, Marianna for every other trade: the same receptionist, with the job description of your trade. Your tools are connected on request.
3 · Bespoke
A role that none of our employees covers, studied with you.
The house, in four facts and one number.
Verifiable before you hire
French, German, Italian, English, Portuguese. Our employees answer in whichever of these languages the caller speaks.
You keep your number. Call forwarding at your operator is all it takes, and you switch it off whenever you want.
That is how long the recording and the transcript of a call are kept. After that, they are deleted.
Job description templates: one per trade offered, and «Another trade» when yours is not there. Your description starts from one of them.
Check before you hire. The Réponds! switchboard is answered by Marianna, in four languages from the keypad: French, German, Italian, English. On the switchboard she speaks for Réponds! and knows our contracts. At your place, she will follow your job description, and never give a price.
+41 21 547 03 291 · Tries itself out
Arthur is the employee of restaurants.
He takes the reservations and the orders, and answers questions about your house. You fill in his job description online, you try him out on your own, then you hire him by the month.
Brand film: staged scene, fictional restaurant.
The rush. The dining room is calling, the kitchen is calling, the phone rings at the worst moment. Arthur answers in your place. You stay where you are, in your service.
- He announces no table before he has checked your availability.
- Beyond 15 items or CHF 300.–, he does not confirm the order: it is recorded, and your team calls the guest back.
- He does not transfer the call. When the answer is not in his job description, his instruction is to take a message: your team receives it in writing.
The trial starts without us, from your own account.
Two trade specialists
Tradespeople have Léon. Vet practices have Clara.
The same receptionist as Marianna, with a job description written for their trade. They are tried out like Arthur, from your mobile, before you commit.
2 · Gets ready online
Marianna answers in the name of your house.
She holds the phone at the front desk of shops, offices and service businesses. You prepare her job description online from the template of your trade, then the Réponds! team contacts you to confirm her contract and setup with you.
Example scene · a blinds company
Late in the day, the team is still on a site.
“My terrace blind will not go back up. When can someone come? And roughly what does it cost?”
- The call
Marianna answers in the name of the company and says in her very first sentence that she is an artificial intelligence.
- The check
To record the repair, she asks for the address first. Without an address, our server refuses the request.
- The refusal
No price and no time of arrival, not even roughly: it is the team that quotes and that commits.
- Received by the team
A repair request with the address, the blind concerned and the callback number. If your description allows it, a visit offered provisionally, which your team confirms with one click. The caller has received a text message in the language of the call.
And if she hangs up halfway through? Someone who hangs up after explaining what they need still leaves the team a request.
- Never a price, never a delay, never a guarantee, however much one insists. No amount and no stated time enters her job description.
- A repair without an address does not go through, and neither does an appointment outside the days in your description: it is our server that refuses, not only her voice.
- Without an integration, she does not transfer the call: she takes the request, and your team calls back.
- She is not offered to medical practices.
No trial: to hear her first, call our switchboard, she is the one who answers.
Job description
The hiring questionnaire starts from one of these templates, each held by the employee of its trade
You correct whatever does not sound like you, and she applies it from the next call. Four refusals cannot be removed: never a price, never a delay, never a guarantee, never a colleague's name.
Marianna
- Hair salons and barbers
- Garages and body shops
- Architecture practices
- Fiduciary and accounting firms
- Shops
- Another trade
Léon
- Blinds and shutters
- Heating and plumbing
- Electrical work
- Locksmithing
- Gardens and landscaping
- Cleaning and caretaking
Clara
- Veterinary practices
3 · Is built on a quote
Your role does not exist yet. Describe it.
When none of our employees covers your work, the Réponds! team can study a bespoke role, with the same method: a written job description, refusals held by our server, a team that keeps the decision. It all starts with a conversation.
Job description
- Role
- to be written with you
- What it does
- to be written with you
- What it never does
- to be written with you
- We listen. A conversation: you describe the role, we tell you what is feasible.
- We quote. A written quote, with the setup price stated before any commitment.
- We build. Ten to twenty days depending on our workload, once the quote is accepted.
- Nothing is built before you have agreed to the quote.
- None of this work is included in the contracts of Arthur, Marianna, Léon or Clara.
- Answering the phone belongs first to Marianna and her «Another trade» template.
A few sentences about the role are enough to start. If the answer is no, we tell you.
Examples to study together, on a quote
Feasibility, data protection included, is studied in the quote.
Incoming emails
A property management firm receives its tenants' emails every day. A role could read them, sort them by type and prepare a suggested reply, which the team reads before it goes out.
Supplier confirmations
A joinery workshop receives its suppliers' confirmations by email. A role could compare them with the order placed and flag to the team every difference in quantity or date.
Written questions
An online shop receives questions about its returns policy. A role could answer them in writing from its own conditions, and leave every special case to the team.
Your idea
A repetitive task that follows written rules? Describe it. We tell you frankly what is feasible, including when the answer is no.
Before you choose
Three ways to start, side by side.
What changes is the way you start and the place the Réponds! team takes alongside you. What does not change: the artificial intelligence says so, and your team decides.
Restaurants
- Who it is for
- Restaurants
- To start
- His job description online, then a free trial of 72 hours including 20 minutes of calls, with no bank card, calling him from your own mobile
- The price
- CHF 99, CHF 249 or CHF 469 a month, VAT included, with no commitment
- Going live
- On your own, online, from your account
- Who decides
- Your team approves the reservations and the orders
Other trades
- Who it is for
- Tradespeople and businesses, starting from the template of their trade
- To start
- The hiring questionnaire online, with no trial
- The price
- The contract is chosen with the Réponds! team at the end of the questionnaire
- Going live
- After the contract is chosen, run by the Réponds! team
- Who decides
- Your team confirms the appointments with one click
A role to be written
- Who it is for
- Work that none of our employees covers
- To start
- A conversation, then a quote from the Réponds! team
- The price
- The setup price, stated in the quote before any commitment
- Going live
- Ten to twenty days depending on our workload, once the quote is agreed
- Who decides
- You accept the quote before anything is built
The questions
Do I have to change my number?
No. You switch on call forwarding at your operator, and you switch it off whenever you want, by dialling a code.
Where to check
At your operator, who provides that code.
Will my callers know they are talking to an artificial intelligence?
Yes, at the start of the call, with each of our employees. It is a rule we apply on every line.
Where to check
During Arthur's trial, the announcement before his voice says so. On the switchboard, Marianna says it in her first sentence.
And if they cannot answer?
Their instruction is to invent nothing: they take the request with the person's number, and your team receives it in writing. Neither of them transfers the call.
Where to check
The «Weaknesses» section of Arthur's CV and of Marianna's.Read Arthur's CVRead Marianna's CV
Why is there no trial of Marianna?
Because the self-service trial exists today only for Arthur, Léon and Clara. Marianna goes live once the contract is chosen. To hear her voice first, call our switchboard: she is the one who answers.
Where to check
Our switchboard,+41 21 547 03 29
My trade is not on the list. What now?
Marianna has a «Another trade» template, which serves as the starting point for your description. She is not offered to medical practices. If your need goes beyond answering the phone, describe the role to us.
Where to check
The «Another trade» template.Another trade
Where does my data go?
Your dashboard and the requests received are hosted in Switzerland, at Infomaniak. The voice, the language model, the transcription and the telephony go through providers established in the United States (ElevenLabs, Anthropic, Telnyx), framed by standard contractual clauses or by the Swiss-US Data Privacy Framework, and every one of them named on our sub-processors page. Recordings and transcripts of calls are deleted there after nine days.
Where to check
The list of our sub-processors.The list of our sub-processors.
Where to start
Every job has its door. Choose yours.
Three ways to start. Every button says what happens after the click.
Self-service trial of 72 hours including 20 minutes of calls, with no bank card.
Hiring questionnaire online, then setup by the Réponds! team once the contract is chosen.
A conversation, then a quote with the setup price.