Restaurants in Switzerland
He takes reservations and orders over the phone, 24 hours a day. He checks your real availability before promising a table, and your team approves it in one click.
The rush. The floor wants you, the kitchen is calling, the phone rings at the worst possible moment. Arthur picks up in your place. You never step away from your service.
French, English, German, Italian, Portuguese. Your caller hears their own language. What reaches you is in French.
You keep your number. Setting up call forwarding is all it takes, with no app to install. Reversible at any time.
Call recordings are deleted after that. Automatically, without anyone having to think about it.
While you are on the floor
Réponds! never decides on its own. It structures the request, checks it against your real availability, and passes it to you for approval.
He checks your real availability before announcing anything. An allergy, a pushchair, a high chair, a birthday to celebrate: everything the caller mentions reaches you with the reservation. And once you approve it, they receive their confirmation code by text message.
He never promises a table that does not exist
Takeaway and delivery alike. He recognises the dishes on your menu, reads out the total to the centime, checks your minimum order and makes sure the address falls inside your delivery radius.
The total is worked out by our servers, never guessed
Opening hours, address, parking, terrace, pets. And when a request falls outside what he knows, he takes the message with the caller's number and passes it on to you there and then.
He never guesses at an answer he does not have
Arthur's salary
The same job in all three: answering the phone when nobody else can. You hire him by the month. No payroll contributions, no thirteenth-month salary, no cover to find over the holidays.
He covers the hours when it spills over.
200 minutes · of conversation included every month
VAT included
The pace of an establishment in full swing.
600 minutes · of conversation included every month
VAT included
Arthur, as much as you like.
Unlimited calls and minutes · your bill never moves, not even in December
VAT included
Every feature is included in all three contracts: only the volume changes. A 72-hour trial including 20 minutes of calls, with no commitment, cancelled by a simple email. Beyond your volume, a minute costs 40 centimes and the service is never cut off. The three contracts in detail
The candidate
He is the voice of Réponds!. Native Swiss French, four other languages, and one single job: to answer the phone at any hour, including in the middle of the rush. His CV is online, job interview included.
A CV can be read twice. A candidate has to be heard.
An owner sat him down across the table and put to him the ten questions a restaurateur really asks. His answers, in order, weak points included.
At the end, the owner hires him.
Before you start
No, and it matters: you keep your own. You switch on call forwarding from your own phone, and nothing changes for your guests. You can switch it off whenever you like, by dialling a code.
Yes, because he says so himself at the very start of the call. It is the law, and it is also our choice. What people remember is that somebody answered them, instead of a phone ringing unanswered.
He does not guess. He takes the message with the caller's number and emails it to you there and then. You call back when you have two minutes, with everything already written down.
Your dashboard, your reservations book and your orders are hosted in Switzerland, at Infomaniak. The voice side, meaning the speech, the transcription and the telephony, goes through providers based in the United States, governed by standard contractual clauses. Recordings there are deleted after nine days.
Try Réponds! for twenty minutes of conversation, with no card details and no commitment.
Start my free trialSet up in under an hour. You keep your number.