Shops
You are serving a customer.The phone rings.Marianna picks up.
She answers with the hours and services written in her job description, and notes the item asked for with the number. She sees neither your stock nor your orders.
On the call
What she is told, and what she does with it.
“Vous avez encore la veste bleue en taille M, celle de la vitrine ?”
“Vous êtes ouverts ce lundi, c'est férié ?”
“J'ai commandé une pièce chez vous, elle est arrivée ?”
These sentences are in French, and they stay that way: Marianna's job description is written in French, which is the language in which she receives her instructions. On the phone, she answers in the caller's own language.
The calls she recognises
Every call has its family.
A family says what must be asked before recording. With no address, a job does not go out: it is our server that refuses it, not only her voice.
- Un article, une taille, une disponibilité
- Une commande ou un travail à retirer
- Horaires, jours fériés, accès
- Un retour, un échange ou une réclamation
- Fournisseur, livreur ou entreprise
- Démarchage ou publicité
What she never says
The same refusals, in every trade.
- No price, not even a rough one. The quote stays yours.
- No date, no lead time for the job. It is your team that commits.
- Nothing invented: no guarantee, no state of progress, no colleague's name.
The next call, leave it to Marianna.
You keep your number. She picks up in your name, and you receive the record.