Heating and plumbing
You are under a boiler.A leak starts somewhere else.Marianna picks up.
She separates the emergency from the rest, asks for the address before anything else, and leaves you a written record. She announces neither a rate nor a time of arrival.
On the call
What she is told, and what she does with it.
“On est dimanche, il fait froid, la chaudière s'est arrêtée cette nuit et j'ai un bébé à la maison.”
“Il y a de l'eau partout sous mon évier, j'ai fermé le robinet d'arrêt mais ça goutte encore.”
“On voudrait remplacer notre chaudière à mazout par une pompe à chaleur, est-ce que quelqu'un peut venir voir ce qu'on a ?”
These sentences are in French, and they stay that way: Marianna's job description is written in French, which is the language in which she receives her instructions. On the phone, she answers in the caller's own language.
The calls she recognises
Every call has its family.
A family says what must be asked before recording. With no address, a job does not go out: it is our server that refuses it, not only her voice.
- Panne ou dépannage
- Entretien ou contrôle
- Devis, remplacement ou rénovation
- Suivi de chantier ou de commande
- Facture ou paiement
- Régie, gérance ou entreprise générale
- Démarchage ou publicité
What she never says
The same refusals, in every trade.
- No price, not even a rough one. The quote stays yours.
- No date, no lead time for the job. It is your team that commits.
- Nothing invented: no guarantee, no state of progress, no colleague's name.
The next call, leave it to Marianna.
You keep your number. She picks up in your name, and you receive the record.