Your patients always get an answer.
Between two consultations, the phone overflows. Réponds! greets your patients, notes the appointment requests and passes them on to your reception. Emergencies are directed to 144 during the call.
On the phone
One call, two lines.
The caller
Hello, I would like an appointment this week if possible.
Arthur
Of course. I'm noting your appointment request and passing it on to reception, who will call you back to set a time. What name should I put it under?
The problem
The pressure on your reception
- The switchboard is jammed at peak times.
- Outside opening hours, patients reach a silent answering machine.
- Behind every missed call there may be something that matters.
What rings, at your place
The setting that changes everything
Separate the appointment request from the emergency. Arthur notes the requests and passes them on, he sets no time in your place, and he directs the caller to 144 the moment there is any doubt.
The figure that counts here
144
the number Réponds! directs an emergency to. It performs no medical triage and never replaces the emergency services.
Recommended settings
- Appointments
- He passes it on, he doesn't book
- Emergency
- Directed to 144, never medical triage
- Hours and address
- He answers on his own
- Message
- Passed on to reception by email
The solution
What Réponds! changes for you.
Appointment requests written down
Réponds! takes the request and passes it on to your reception with the patient's number, for them to call back and set a time.
Emergencies directed to 144, no detour
Any emergency situation is directed to 144 during the call. Réponds! never replaces the emergency services.
Practice information
Opening hours, address, instructions: the everyday questions get a clear answer, without tying up reception.
Your trade is not on the list?
Arthur is the agent for restaurants. For any other trade, tell us what your business does: we will tell you what a bespoke agent could take on.