A reception that never sleeps.
Your guests call at any hour, sometimes from another time zone. Réponds! welcomes them 24/7, answers the practical questions and passes reservation requests on to your team.
On the phone
One call, two lines.
The caller
Hello, do you have a double room for this weekend?
Arthur
I'm noting your request for a double room this weekend and passing it on to reception, who will call you back. What name should I put it under?
The problem
The calls you can't all take
- At night and out of season, reception is not always reachable.
- The same practical questions come back again and again, and tie up your team.
- A missed call is a night's stay that goes to the hotel next door.
What rings, at your place
The setting that changes everything
Separate what he may confirm from what he passes on. Opening hours, directions, parking and breakfast: he answers. A room, a group rate, a late cancellation: he takes the message.
The figure that counts here
5 languages
French, English, German, Italian, Portuguese. He switches to the guest's language, and you receive everything in French.
Recommended settings
- Room reservation
- He passes it on, he doesn't confirm
- Hours and directions
- He answers on his own
- Language
- Picked up on the first sentence
- At night
- Message passed on by email
The solution
What Réponds! changes for you.
Available 24/7
Your guests get an answer on the spot, at night, at weekends and in the low season.
Practical information
Check-in, parking, breakfast, pets, facilities: the everyday questions are handled without tying up reception.
Reservation requests passed on
Requests for a stay are written down and passed on to your team with the guest's number, for your team to confirm.
Your trade is not on the list?
Arthur is the agent for restaurants. For any other trade, tell us what your business does: we will tell you what a bespoke agent could take on.